Shipping & Return Policy
SHIPPING POLICY
Do you ship to my country?
YES. We ship worldwide!
When will I receive my order?
It can take our team up to 7 days to dispatch your items. Delivery can take 7-25 business days depending on your location. Delays may occur due to customs. While our shipping times may not be as fast as Amazon, we prioritize value over speed and guarantee you'll be satisfied with the quality of our products.
Can I edit/cancel my order?
Unfortunately, we do not allow any modifications (both edits and cancellations) once an order is placed. Before placing an order with us, please double check that the shipping address and order details are correct. Thank you for your consideration.
Do I get a tracking number?
As soon as we have shipped out your order, you'll receive a tracking number as soon as possible!
Facing difficulties in tracking my order?
Generally, when we ship your package, it is been processed by the carrier, then they scan and enter the tracking information. There might be a delay between these events, therefore the tracking information may not appear online immediately.
The reasons of this might be one of the followings:
- The carrier hasn't accepted your package yet
- The carrier hasn't scanned or entered the tracking information in the system
- Your package was posted a long time ago, therefore the tracking information is not available anymore
If you're not able to get any information concerning your order with your tracking number after 10 business days, therefore please contact us at contact@glowstreetwear.com
Glow Streetwear does not hold or accept responsibility for packages that have been marked as delivered by the carrier on the tracking page. We, unfortunately, do not issue store credit, cash refunds, or replacements for packages that the carrier confirms as being delivered. In cases where packages are marked as delivered but nowhere to be found, please check with neighbors, your local carrier branches (e.g. FedEx, UPS, DHL), and/or your local post office.
For special cases: Please contact us after 2 months from placing your order if you believe your order has been lost in transit, thank you for your understanding and patience.
I am missing an item(s) from my order! What is happening?
If you made an order of more than one items, it may have been sent separately, due to the available stock. Do not worry, you'll be receiving them very quickly.
If an item is missing, please contact us with your order number, the missing item's product title and photos of the package showing the shipping label.
Please be advised that if you cannot provide us with the photos of the package showing the shipping label, it will not be possible for us to process your request.
According to my tracking number, the order has been delivered. But I haven't received anything!
What you can do in this situation is to ask your neighbors in the first place, maybe during your absenteeism your package was delivered to your neighbors.
If not, the second step is to check your local post office. Most of our customers that have been in the same situation as yours have either found their package with their neighbors or else with the local post office. Therefore, all the domestic delivery issues become the responsibility of the local post office service once it's been shipped. You may contact them directly.
Another issue maybe that when processing your order, you may have entered a wrong and/or incomplete shipping details. Our team will NOT be held responsible for packages that have been sent to a wrong address due to any incorrect address submitted during the ordering process.
My tracking number shows a "failed" delivery status, what am I suppose to do?
Your order was attempted for delivery, but failed.
This may be due to one of the following reasons:
- Item refused by the addressee
- Incomplete or incorrect address
- In some countries, our clients are advised to claim their package at their local post office. If the client doesn't claim it, the item will be re-shipped to our warehouse.
- Maybe you were absent during the delivery time.
- Regulations, rules and custom policies
If you haven't received your package, please be aware that some carriers have collection deadlines, therefore we advise you strongly to check as fast as possible at your local post office. Otherwise, the package will be returned to our warehouse.
If this situation is to happen, we can only wait to see if the package returns to us and it's only then that we will be able to give you two of the following options:
- Partial refund
- Resend the package but with additional shipping charges
Customs fees/VAT fees
Custom fees encountered during international import are not our responsibility. The buyer is responsible for the full cost of the order if the shipment is denied due to refusal to pay VAT/customs fees.
RETURN POLICY
We want you to fall in love with your purchase, and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 15 days of receiving your order.
For your items to qualify for a return, they must:
- Be returned within 15 days of receipt.
- Be unworn and unwashed.
- Must have all original tags attached.
- Not be a special offer product (excluding quality issues)
- Not be headwear. Due to sanitary reasons, we are not able to accept returns or exchanges on any headwear items. All hat sales are final.
Customers may begin the return/exchange process by emailing us at contact@glowstreetwear.com and stating reason for return.
ORDER MODIFICATIONS
We do not allow any modifications or changes once an order is placed so please double check your order before you make an order so you ensure everything is correct.
RETURNS/EXCHANGES
Exchanges and returns for store credit will be processed free of charge. Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $4.99 (orders over $200 will be charged the $4.99 fee per item in the order), which will be deducted from the amount to be refunded. Original shipping charges are non-refundable.
Please note that we do not provide a shipping label on returns.
To return or exchange an item, please follow the steps below:
- Contact us at contact@glowstreetwear.com and state reason for return, in which the return address will be provided by us.
- Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
- Mail your return to address provided to you by us via email.
- In order for your return to be eligible, you must provide a tracking number of your package within a week of starting the return process.
- Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
REFUNDS
Refunds will be processed within approximately 7 to 10 business days after we receive your return.
- The shipping back charges are non-refundable.
- Import duties/taxes and customs fees are non-refundable.
- All refunds are subject to a $4.99 processing & handling fee, which will be deducted from your refund amount. (Orders over $200 will be charged the $4.99 fee per item in the order.)
- Except for quality issues, special merchandise does not participate in the return policy.
- Custom fees encountered during international import are not our responsibility. The buyer is responsible for shipping fees and any return fees if our shipment is denied or delivered due to incorrect address or refusal to pay VAT/customs fees. However, we will re-ship orders that have been returned to us if they are undeliverable to the correct address.
Customer satisfaction is our priority. In the rare event that your shipment does not arrive or is faulty upon arrival, please contact us and we will try to help you.
If you have any issues, please contact our support directly at contact@glowstreetwear.com or fill out our form on our contact page!